Understand our policies regarding refunds for ticket cancellations and service disruptions.
Last updated: May 26, 2025
At Galaxy Metro, we strive to provide a fair and transparent refund process. This policy outlines the conditions under which refunds are processed for bus tickets purchased through our platform.
1. General Refund Conditions
Refunds are subject to the terms and conditions of the respective bus operator and Galaxy Metro's policies. The possibility and amount of a refund depend on several factors, including the time of cancellation, the operator's specific cancellation policy, and the reason for cancellation.
2. Ticket Cancellation by Customer
Cancellation Time: The amount refunded typically decreases as the departure time approaches. Specific cut-off times and percentage deductions are set by the bus operators and will be communicated at the time of booking or cancellation request.
Non-Refundable Tickets: Some promotional tickets or special offers may be non-refundable. This will be clearly indicated at the time of purchase.
Partial Refunds: In most cases, a cancellation fee or a percentage of the ticket price will be deducted. This fee covers administrative costs and operator charges.
3. Service Disruption or Cancellation by Operator
Bus Cancellation: If a bus service is canceled by the operator for reasons such as breakdown, weather conditions, or other unforeseen circumstances, passengers are typically eligible for a full refund or an option to rebook on the next available service without additional charge.
Significant Delays: In case of significant delays (as defined by the operator's policy), passengers may be offered a partial or full refund, or other compensation.
Operator Policies Apply
Please note that final refund decisions in cases of operator-initiated cancellations or disruptions rest with the bus operator. Galaxy Metro facilitates the refund process based on their policies.
4. How to Request a Refund
To request a refund, please follow these steps:
Log in to your Galaxy Metro account.
Navigate to your "Bookings" or "Tickets" section.
Select the ticket you wish to cancel and look for a "Cancel" or "Request Refund" option.
Follow the on-screen instructions. You may need to provide a reason for cancellation.
Alternatively, you can contact our customer support team with your booking details.
Ensure you submit your cancellation request within the timeframe specified by the operator's policy to be eligible for a refund.
5. Refund Processing Time
Once a refund request is approved, the processing time can vary:
Refunds are typically processed within 7-14 business days from the date of approval.
The actual time for the funds to reflect in your account may depend on your bank or payment gateway.
Refunds will be credited back to the original mode of payment used during the booking.
6. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
No-show: If you do not arrive for your scheduled departure.
Tickets canceled after the operator's specified cut-off time.
For any portion of the service that was utilized.
If incorrect information was provided by the passenger during booking.
7. Modifications to Policy
Galaxy Metro reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
8. Contact Information
For any questions or clarifications regarding our Refund Policy, please contact our customer support: Email: support@galaxymetro.com Phone: 9802408448